Complaints of Abuse of Authority or Violations by BUMN Officials (Whistleblowing System)

PT Jasamarga Transjawa Tol (“Jasamarga Transjawa Tol”) continues to implement Good Corporate Governance (GCG) principles consistently and continuously in managing the Company in a trustworthy, transparent, and accountable manner, while always complying with applicable statutory provisions.

As a form of this commitment, Jasamarga Transjawa Toll implements a Whistleblowing System in order to provide an opportunity for all JTT Personnel and other stakeholders to be able to submit reports regarding alleged violations of the principles of Good Corporate Governance, as well as applicable ethical values, based on evidence that can be accounted for and with good intentions for the benefit of Jasamarga Transjawa Toll Road.

The scope of Complaints/Disclosures that will be followed up by the Jasamarga Transjawa Toll Whistleblowing System Team are actions that could be detrimental to Jasamarga Transjawa Toll, including the following:

1. Deviation from applicable rules and regulations;
2. Abuse of position for other interests outside the Company;
3. Blackmail;
4. Fraudulent acts;
5. Conflict of Interest;
6. Gratification;
7. Bribery;
8. Actions that violate ethics, morals, and norms of decency.

By reporting violations, you have helped reduce the burden on the Company by creating a safe, fair, and honest work environment.

The Jasamarga Transjawa Toll Whistleblowing System (“WBS”) is implemented based on the WBS management system that applies at Jasamarga Transjawa Toll through a joint decision of the Directors and Commissioners and has taken into account the management system at the parent company PT Jasa Marga (Persero) Tbk, which is managed professionally and independently by PT Deloitte Advis Indonesia so as to give you the opportunity to report various violations that occur on the Jasamarga Transjawa Toll Road and are included in the scope of violations that could be detrimental to the Jasamarga Transjawa Toll Road.

Information regarding procedures for complaints about abuse of authority or violations committed by officials of public bodies or parties who have obtained permits or work agreements from the public bodies concerned can be made as follows:

1. If the documents and evidence submitted are complete, the Whistleblowing Commission will sort the data and decide whether the case can proceed to the investigation level.
2. If the decision is sufficient evidence, then the report will be upgraded to the investigation stage.
3. Reports that are not proven will be returned to the reporter. However, if proven, the Violation Reporting Commission will report its findings to the Board of Directors.
4. Reports relating to management under the Board of Directors are submitted in the form of a letter and addressed to the President Director, while reports relating to the Board of Directors will be addressed to the Board of Commissioners.

5. The public can make complaints via the website and email:

   1.	Website	:	https://idn.deloitte-halo.com/whistleblowing.tips/wbs/@jasamarga/
   2.	Email	:	jasamarga.wbs@tipoffs.info

6. The public can also make complaints via Hotline and WhatsApp as well as PO BOX:

   1.	Hotline	:	+62 21 3952 8855
   2.	Whatsapp	:	+62 8111978503
   3.	PO BOX	:	3025 JKP 10030

The Company Policy regarding the Whistleblowing System is a Joint Decision of the Board of Directors and Board No. 147/KPTS-DK.JTT/2023 and No. 173/KPTS- JTT/2023 Concerning the Whistleblowing System on the Jasamarga Transjawa Toll Road.